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Alexandra Popescu

Alexandra Popescu

Admin
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The Catchy Fish

office@thecatchyfish.co.uk

07376 627 976

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©2022 by The Catchy Fish. Proudly created with Wix.com

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The Catchy Fish

Booking Terms & Conditions

These Terms & Conditions apply to all bookings made with The Catchy Fish. By paying a deposit or confirming a booking, the client agrees to be bound by the terms set out below.

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1. Booking & Payment

1.1 Booking confirmation
A non-transferable deposit of 50% of the estimated total booking value is required to secure the event date.

1.2 Final balance
The remaining balance must be paid no later than 14 days prior to the event, once final guest numbers have been confirmed.

1.3 Confirmation of booking
No booking is considered confirmed until the deposit has been received and cleared.

1.4 Payment method
Payments must be made by bank transfer using the details provided at the end of these Terms.

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2. Cancellations by the Client

All cancellations must be made in writing (email or message confirmation).
   •    More than 60 days before the event
An 80% refund of the deposit will be issued. A 20% administration fee will be retained to cover booking, planning, and preparation costs.
   •    Between 10 and 60 days before the event
The deposit becomes non-refundable.
   •    Less than 10 days before the event
No refunds will be issued, as food ordering, staffing, and preparation will already be in progress.

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3. Cancellations by The Catchy Fish

3.1 In the unlikely event that The Catchy Fish needs to cancel a confirmed booking, a full refund of all payments made (including deposit and any balance paid) will be issued.

3.2 As a small, family-run business, we will always make every reasonable effort to avoid cancellations. In the event of unforeseen circumstances (including vehicle breakdown, equipment failure, or staff illness), we will notify the client as soon as possible and, where feasible, offer an alternative solution or reschedule.

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4. No-Show Guarantee

If, for any reason, The Catchy Fish fails to attend the event without prior notice, the client will receive a full refund of all monies paid.

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5. Event Details & Guest Numbers

5.1 Final guest numbers, menu choices, dietary requirements, and event details must be confirmed at least 14 days before the event.

5.2 Final payment must be made at the same time as final numbers are confirmed.

5.3 Once confirmed, numbers cannot be reduced. Any additional guests requested after confirmation will be subject to availability and additional charges.

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6. Food, Allergies & Dietary Requirements

6.1 While we take all reasonable precautions, The Catchy Fish cannot guarantee an allergen-free environment due to the nature of mobile catering.

6.2 It is the client’s responsibility to inform us of any dietary requirements or allergies in advance. We cannot accept liability for allergic reactions where information has not been provided.

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7. Client Responsibilities & Site Requirements

7.1 The client must ensure:
   •    Safe and suitable access for a catering vehicle
   •    Adequate space to operate safely
   •    Any required permissions from the venue, landowner, or local authority

7.2 Any parking fees, access charges, or venue-related costs are the responsibility of the client unless otherwise agreed in writing.

7.3 If access is restricted or conditions are unsafe upon arrival, we reserve the right to refuse service without refund.

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8. Menus, Pricing & Changes

8.1 All prices are based on the information provided at the time of quotation and may be adjusted if event details change.

8.2 We reserve the right to make reasonable substitutions to menu items due to supplier availability or seasonal changes.

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9. Force Majeure

9.1 The Catchy Fish shall not be held liable for failure to perform or delays caused by events beyond our reasonable control, including but not limited to:
   •    Extreme weather conditions
   •    Accidents
   •    Government restrictions
   •    Natural disasters
   •    Public health emergencies

9.2 In such circumstances, we will offer to reschedule where possible or issue a partial or full refund, depending on costs already incurred.

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10. Liability

10.1 Our liability is limited to the total value of the booking.

10.2 We shall not be liable for indirect or consequential losses, including loss of enjoyment, profit, or reputation.

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11. Photos & Marketing

Unless otherwise requested in writing, The Catchy Fish reserves the right to use photographs or videos taken at events for marketing and social media purposes.

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12. Refund Processing

All approved refunds will be processed within 30 days from cancellation confirmation.

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13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

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14. Acceptance of Terms

By paying a deposit or confirming a booking, the client confirms that they have read, understood, and agreed to these Terms & Conditions in full.

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